Privacy Policy

1. About this Notice

1.1. This Privacy Notice

This Privacy Notice ("Notice") explains how we (as defined below) collect, share and use any information that, alone or in combination with other information, relates to you ("Personal Data") when you ("you" and "your") use our website (the "Website"), or when you contract with us as a customer or a supplier.

1.2. Rights

This Notice also sets out the rights that you have in relation to the Personal Data that we process about you and how you can exercise them.

1.3. Privacy Obligations

VIBEO treats compliance with its privacy obligations seriously. This is why we have developed this Notice, which describes the standards that VIBEO applies to protect Personal Data

1.4. Data Controller

For the purposes of this Notice, VIBEOS. (“us", "we", or "our") acts as the data controller for the Personal Data that is collected via the Website. As a data controller, VIBEO is responsible for ensuring that the processing of Personal Data complies with applicable data protection law, and specifically with the General Data Protection Regulation.

1.5. Read Carefully

Please take the time to read this Notice carefully. If you have any questions or comments, please contact

2. Personal Data Collection and Processing

2.1 Collection and Processing of Personal Data

VIBEO collects various types of personal data to fulfill different purposes in providing and managing its services. The information gathered includes email addresses and electronic identification data, obtained when users sign up through platforms like Google or Outlook. This data is crucial for managing access to services and facilitating the pooling feature, with the legal grounds for processing being contractual necessity.

Additionally, identification data, electronic identification data, and internet connection utilization data are collected to tailor responses to user inquiries through the chatbot or other contact methods. The legal basis for processing such information is VIBEO's legitimate interest in responding effectively to user requests.

Moreover, VIBEO collects email addresses and identification data for the purpose of managing relationships with customers and suppliers, including handling invoices and payments. In this case, the legal grounds for processing are contractual necessity.

Name, surname, and email address are also gathered to send marketing updates and messages about VIBEO's services. The legal basis for this type of data processing is user consent, unless a legal exception applies, in which case VIBEO relies on its legitimate interest in promoting its services.

Lastly, any information relevant to a dispute or legal proceeding affecting VIBEO is collected due to the company's legitimate interest in defending its rights and interests in court.

2.2 Automatic Information Collection

In addition to user-provided data, VIBEO automatically collects certain information from devices accessing its website. This includes IP addresses, device type, unique device identification numbers, browser type, broad geographic location, and other technical details. Data regarding how the device interacts with the website, such as pages accessed and links clicked, is also gathered.

The purpose of collecting this information is to gain insights into website visitors, their origin, and interests in the website's content. VIBEO utilizes this data for internal analytics, aiming to enhance the quality and relevance of its website for visitors. Some of this information may be collected through cookies and similar tracking technology.

3. Sharing of Personal Data by VIBEO

3.1 Third-Party Vendors and Service Providers

VIBEO engages with third-party vendors and service providers to process your data on our behalf. This encompasses various services, including invoice and payment processing, customer and lead support (including chat on the Website), website hosting, marketing and newsletters, and data analytics.

3.2 Law Enforcement and Regulatory Bodies

In specific situations, VIBEO may disclose your Personal Data to competent law enforcement bodies, regulatory authorities, government agencies, courts, or other third parties. This occurs when deemed necessary, whether required by applicable law or regulation, to exercise, establish, or defend our legal rights, or to protect your vital interests or those of any other individual.

3.3 Auditors, Advisors, and Legal Representatives

Personal Data may be shared with auditors, advisors, legal representatives, and similar agents engaged by VIBEO for legitimate business purposes. These entities are contractually prohibited from using the Personal Data for any purpose other than what is specified in their advisory services.

3.4 Potential Business Transactions

If any part of VIBEO's business is subject to a proposed purchase, merger, or acquisition, your Personal Data may be shared with a potential buyer and its associated agents and advisers. Importantly, we ensure that the buyer is informed to use your Personal Data exclusively for the purposes disclosed in this Notice.

3.5 Consent-Based Disclosure

Your Personal Data may be shared with any other person if you have provided explicit prior consent for such disclosure.

4. Protection of Your Privacy by VIBEO

4.1 Fairness

We undertake to process Personal Data fairly. Transparency is a key principle, ensuring that we clearly communicate how we process Personal Data and that such processing aligns with applicable laws.

4.2 Lawfulness

VIBEO processes Personal Data exclusively on lawful grounds, adhering to the legal requirements governing the processing of personal information.

4.3 Purpose Limitation

Personal Data is processed for specified and legitimate purposes, ensuring alignment with the principles of purpose limitation. We do not process data in a manner incompatible with these purposes, unless permitted by applicable data protection laws.

4.4 Data Minimization

We commit to processing Personal Data that is adequate, relevant, and limited to what is necessary to achieve the specified purposes for which the data are processed.

4.5 Data Accuracy

Appropriate measures are taken to ensure that the Personal Data held about you is accurate, complete, and up to date. While we strive for data accuracy, it is also your responsibility to promptly inform VIBEO of any changes or errors, ensuring the information remains as accurate, complete, and current as possible.

4.6 Data Security

We employ suitable technical and organizational measures to protect the Personal Data collected and processed about you. These measures are designed to provide a level of security appropriate to the risk associated with processing your Personal Data.

4.7 Limited Retention

Your Personal Data is retained only for as long as necessary to achieve the specified purposes for processing. We do not store your data for an extended duration unless compelled to do so by applicable laws.

5. Data Storage, Retention, and Deletion

5.1 Retention Periods and Guidelines

We retain Personal Data collected from you based on ongoing legitimate business needs, such as providing requested services or complying with legal, tax, or accounting requirements. Customer data is retained for a maximum of 2 years after the contractual relationship concludes, with personal data related to accounting retained for no longer than 10 years.

5.2 Secure Handling of Inactive Data

When there is no ongoing legitimate business need to process your Personal Data, we commit to either deleting or anonymizing it. In cases where deletion is not immediately feasible (e.g., due to Personal Data stored in backup archives), we securely store the data and isolate it from further processing until deletion becomes possible.

6. International Transfers of Data

6.1 Cross-Border Data Transfer Considerations

Your Personal Data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws differing from those in your country and, in some instances, may not provide the same level of protection. We prioritize transparency and compliance when handling international transfers of data.

7. Data Protection Rights

7.1 Access, Correction, Update, and Deletion

You have the right to access, correct, update, or request the deletion of your Personal Data at any time. Reach out to us using the following contact details:

7.2 Additional Rights

In specific circumstances outlined by applicable data protection legislation, you can object to the processing of your Personal Data, request the restriction of processing, or seek the portability of your data. These rights can be exercised by contacting us at

7.3 Withdrawal of Consent

If we have collected and processed your Personal Data based on your consent, you can withdraw your consent at any time. This action will not affect the lawfulness of any processing conducted prior to your withdrawal or processing based on lawful grounds other than consent.

7.4 Opt-Out of Marketing Communications

Exercise your right to opt-out of marketing communications sent by us at any time by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you.

7.5 Complaints and Concerns

If you have a complaint or concern about how we process your Personal Data, we are committed to addressing it. If you feel that your complaint or concern has not been sufficiently addressed, you have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.

7.6 Response to Requests

We respond to all requests received from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. For inquiries or to exercise your data protection rights, contact us at

8. Linking to Other Websites

8.1 Hyperlinks to Third-Party Websites

The Website may feature hyperlinks directing to websites owned and operated by third parties, each governed by its own privacy policies. We strongly encourage you to review these policies, as they dictate the handling of Personal Data submitted while visiting these external websites.

We explicitly disclaim any responsibility or liability for the privacy practices of these third-party websites. Your utilization of such websites is undertaken at your own risk.

9. Updates to this Notice

9.1 Periodic Notice Updates

This Notice may be updated periodically to align with changing legal, technical, or business developments. When updates are made, we will take appropriate measures to inform you, maintaining consistency with the significance of the changes introduced. Consent will be sought for any material changes, where required by applicable data protection laws.

9.2 Last Updated Information

To track the latest changes to this Notice, you can refer to the "last updated" date displayed at the top. This ensures transparency and allows you to stay informed about the most recent modifications to our privacy practices.


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